At CDUK, we treat a complaint as an opportunity to improve our procedures and practices.
A Complaint is a statement about expectations that have not been met.
At Compassion Direct UK – CDUK, we treat a complaint as an opportunity to improve our procedures and practices.
A Complaints Procedure is a formally agreed procedure for the way in which CDUK will deal with received complaints.
This guide has been designed to help you with your complaint, explaining how to make a formal complaint, how it will be dealt with and what you can expect from us.
If you have a complaint contact the volunteer you originally dealt with. They should be familiar with your situation and may be able to clear up any misunderstanding.
If you remain dissatisfied you may wish to make a formal complaint. This can be submitted by email or by post.
Your complaint will be responded to accordingly.
It will assist our investigation if you are able to provide the following information.
How we will deal with your complaint.
We aim to
Should you feel that your complaint has not been dealt with satisfactorily within 3 months the matter will be referred to the ICR - Independent Complaints Reviewer.
CDUK - Wednesday, 14/06/2019